ZenMote Support
Need help with ZenMote? We're here to answer any question or fix any issue. Write to us and we'll get back to you as soon as we can. You'll also find answers to the most common questions below.
Contact
We usually reply within 1–2 business days. To speed things up, please tell us your TV or player model, your iPhone model and iOS version, and a short description of what's happening.
Frequently asked questions
My TV doesn't show up in the app
Make sure your iPhone and the TV (or player) are on the same Wi-Fi network and that the TV is on. Some routers isolate devices from each other ("client isolation" or guest networks): disable it or connect to the main network. Close and reopen ZenMote to restart device discovery.
I can't pair or connect the remote
Accept the pairing prompt that appears on the TV screen when ZenMote requests it. If the connection fails, restart the TV and the router, reopen the app and try again. On Android TV and Google TV, check that network remote connections are allowed in the TV's settings.
Which TVs and players are supported?
ZenMote works with compatible TVs and players on your local network, such as Android TV, Google TV, Roku, and many Samsung and LG models. Compatibility depends on the device supporting local-network control.
What does ZenMote Pro include and how do I manage my subscription?
ZenMote Pro removes ads and unlocks premium features. Purchases and subscriptions are handled through your Apple account. You can view, change or cancel your subscription in iOS Settings › [your name] › Subscriptions. Auto-renewal can be turned off there at any time.
I switched iPhones or reinstalled the app. How do I get ZenMote Pro back?
Open ZenMote, go to settings or the subscription section, and tap "Restore Purchases". Your subscription will be restored as long as you're signed in with the same Apple ID you bought it with.
I want to remove the ads
Subscribe to ZenMote Pro to use the app ad-free. If you're already a subscriber and still see ads, tap "Restore Purchases" and restart the app.
How is my data handled?
The remote-control features run over your local network and need no account. For full details on data, advertising and subscriptions, see our Privacy Policy linked below.