VoxSplit Support
Need help with VoxSplit? We're here to answer any question or fix any issue. Write to us and we'll get back to you as soon as we can. You'll also find answers to the most common questions below.
Contact
We usually reply within 1–2 business days. To speed things up, please tell us your phone model, your Android version, the audio file format and a short description of what's happening.
Frequently asked questions
Separation fails or gets stuck
Check your internet connection, since the audio is processed on our servers. If the file is very long or heavy, try a shorter one. If it keeps failing, write to us with the song and your phone model.
The result isn't perfect
Quality depends on the original mix. Turn on high quality (htdemucs) in Settings for the best result. On songs with heavy reverb or effects, some vocals may remain in the instrumental.
Where do my separated tracks go?
In your in-app library, where you can play them, export them as MP3 or share them. Remember results are stored temporarily on the server and deleted after the retention period; download them if you want to keep them.
How do I record a karaoke?
Open a separated song and enter karaoke mode: the instrumental plays while you record your voice. When you finish, the app mixes both tracks and you can save or share the result.
How do I get or manage PRO?
From the subscription screen you can activate PRO (monthly or annual) to remove ads and limits. It's managed and cancelled from your Google Play or App Store account. If you reinstall, use “Restore purchases”.
How do I delete my data?
From the app you can delete a specific job or all your device's data. You can also request it by writing to hola@tysora.es.