Cadence Support
Need help with Cadence? We're here to answer any question or fix any issue. Write to us and we'll get back to you as soon as we can. You'll also find answers to the most common questions below.
Contact
We usually reply within 1–2 business days. To speed things up, please tell us your iPhone model, your iOS version and a short description of what's happening.
Frequently asked questions
The timer stops in the background
Cadence uses notifications and a Live Activity to alert you when a session ends even if you leave the app. Check that you've granted the notification permission in iOS Settings and that the Live Activity is enabled.
The ambient sounds don't play
Turn up the media volume and check that your iPhone isn't on silent. Some soundscapes are part of Cadence Pro.
I bought Pro but don't see it on another device
Cadence Pro is a one-time purchase: open the app's settings and tap “Restore purchase”. It restores as long as you use the same Apple ID you bought it with.
How do I export or back up my journal?
From settings you can export your journal as JSON (free) or PDF (with Pro). Since everything is stored on your device, export now and then if you want a backup.
Does it collect data or track me?
No. Cadence has no ads, no tracking, no analytics and no server; your data stays on your device. See the Privacy Policy linked below.
When is it coming to the App Store?
Cadence is in testing and will arrive on the App Store for iPhone very soon.