Grounding Support
Need help with Grounding? We're here to help with any question or issue about the app. Write to us and we'll get back to you as soon as we can. If you're going through a crisis and need immediate help, please call your local emergency number or a crisis line — that matters most right now.
Contact
We usually reply within 1–2 business days. To speed things up, please tell us your iPhone model, your iOS version and a short description of what's happening.
Frequently asked questions
The guiding voice doesn't play
Check that the media volume is up and your iPhone isn't on silent. Voice guidance can be turned on or off in the app's settings. Everything works offline.
The crisis line isn't for my country
You can choose the country for the crisis lines in the app's settings. If a country is missing or a number is wrong, write to us and we'll look into it.
I forgot my PIN
For privacy, the PIN is stored only on your device and we can't recover it. If you forget it, you'll need to reinstall the app; remember that, even with the PIN on, calls to crisis lines are never blocked.
How does quick-exit work?
Triple-tap the screen to switch instantly to a plain notes screen. It's a privacy feature for when you don't want what you're using to be visible.
I bought Pro but don't see it after reinstalling
Open the Pro screen and tap “Restore purchases”. It restores as long as you use the same Apple ID you bought it with. You can manage or cancel Pro in iOS Settings › [your name] › Subscriptions.
Does it collect data or track me?
No. Grounding has no ads, no tracking and no third-party analytics; your data stays on your device. See the Privacy Policy linked below.