AquaSweep Support
Need help with AquaSweep? We're here to answer any question or fix any issue. Write to us and we'll get back to you as soon as we can. You'll also find answers to the most common questions below.
Contact
We usually reply within 1–2 business days. To speed things up, please tell us your iPhone model, your iOS version and a short description of what's happening.
Frequently asked questions
Not all the water comes out
Run the routine a couple of times with the iPhone upright and the speaker facing down, and turn the system volume up. If it's still muffled, let the phone dry for a few hours and check again; AquaSweep can remind you.
I hear nothing when the routine runs
Turn up the media volume and check that no AirPods or other headphones are connected (the routine pauses with headphones so it plays through the speaker). Also turn off silent mode if needed.
The microphone test doesn't record
Grant AquaSweep the microphone permission in iOS Settings › AquaSweep › Microphone. The audio is processed on the device and is not uploaded to any server.
I bought Pro but don't see it after reinstalling
Open the Pro screen and tap “Restore purchases”. It restores as long as you use the same Apple ID you bought it with.
How do I manage or cancel Pro?
In iOS Settings › [your name] › Subscriptions. The “lifetime” option is a one-time purchase and does not renew.
Can it damage the speaker?
Used normally, no. It plays at a reasonable volume and pauses with headphones. Avoid keeping the system volume at maximum for a long time.