Onda Support
Need help with Onda? We're here to answer any question or fix any issue. Write to us and we'll get back to you as soon as we can. You'll also find answers to the most common questions below.
Contact
We usually reply within 1–2 business days. To speed things up, please tell us your iPhone model, your iOS version and a short description of what's happening.
Frequently asked questions
I can't record / I hear nothing
Grant Onda the microphone permission in iOS Settings › Onda › Microphone. Check that no other app is using the microphone and that the input source is correct.
The app closed and I thought I'd lost the recording
You don't lose it: Onda writes to disk continuously. When you reopen the app, you'll see a recovery that names the last captured second and lets you keep the recording.
Transcription isn't working or ran out
Grant the speech-recognition permission. Transcription includes a free monthly allowance; with Onda Pro it's unlimited and adds search inside your transcripts.
I bought Pro but don't see it on another device
Onda Pro is a one-time purchase: open the app's settings and tap “Restore purchase”. It restores as long as you use the same Apple ID you bought it with.
How do I continue an earlier recording?
Open the recording and use the continue option: a new segment is appended at the end without altering the previous audio.
Does it use the cloud or collect my data?
No. Onda doesn't use the cloud, has no ads or analytics, and your recordings and transcriptions stay on your device. See the Privacy Policy linked below.