CardioPulse AI Support
Need help with CardioPulse AI? We're here to answer any question or fix any issue. Write to us and we'll get back to you as soon as we can. Remember CardioPulse AI is a wellness app and not a medical device: for any symptom or health concern, consult a professional.
Contact
We usually reply within 1–2 business days. To speed things up, please tell us your iPhone model, your iOS version and a short description of what's happening.
Frequently asked questions
The measurement fails or looks inaccurate
Cover the rear camera and flash fully with your fingertip, without pressing too hard, and stay still during the measurement. The signal-quality meter tells you when a reading is reliable; retake it if the signal is low.
My data isn't saving to Apple Health
Grant Health permission to CardioPulse AI in iOS Settings › Health › Data Access & Devices › CardioPulse AI, and enable read/write for heart rate and HRV.
The AI report won't generate
The AI features need an internet connection. Check your connection and try again. The report is informational and doesn't replace a professional.
I bought Pro but don't see it after reinstalling
Open the Pro screen and tap “Restore purchases”. It restores as long as you use the same Apple ID you bought it with.
How do I manage or cancel Pro?
In iOS Settings › [your name] › Subscriptions.
Is it reliable to diagnose something?
No. It's a wellness tool; measurements are estimates and cannot diagnose. Always consult a healthcare professional.