Léxico Support
Need help with Léxico? We're here to answer any question or fix any issue. Write to us and we'll get back to you as soon as we can. You'll also find answers to the most common questions below.
Contact
We usually reply within 1–2 business days. To speed things up, please tell us your iPhone or iPad model, your iOS version, and a short description of what's happening.
Frequently asked questions
The word audio doesn't play
Check that the volume is up and the silent switch is off. Léxico plays audio even with the phone on silent; if it still doesn't sound, close and reopen the app.
The pronunciation exercise doesn't recognize me
Grant Léxico microphone and speech-recognition permission when prompted (or enable it in iOS Settings › Léxico). Speak clearly in a low-noise environment.
Can I learn only in Spanish, without translations?
Yes. Turn on “Spanish mode” by hiding translations in Settings › Languages. You'll see definitions and examples in Spanish only — great for immersion or if you're already a native speaker.
How do I manage notifications?
You can turn each type on or off separately (word of the day, streak reminder and challenge) in Settings › Notifications inside the app. You can also control them globally in iOS Settings › Léxico › Notifications.
How do I manage or cancel Léxico Pro?
Subscriptions are managed through your Apple account: iOS Settings › [your name] › Subscriptions. From there you can change plan or turn off auto-renewal.
I switched devices or reinstalled the app. How do I get Pro back?
Open Léxico, go to settings or the subscription screen and tap “Restore Purchases”. It restores as long as you use the same Apple ID you bought it with.
Does my progress sync across devices?
With Léxico Pro and iCloud enabled, your progress syncs automatically across your devices signed in with the same Apple ID.
How is my data handled?
Your progress is stored on your device and in your private iCloud; the app needs no account. See the Privacy Policy linked below.