Crisp Support
Need help with Crisp? We're here to answer any question or fix any issue. Write to us and we'll get back to you as soon as we can. You'll also find answers to the most common questions below.
Contact
We usually reply within 1–2 business days. To speed things up, please tell us your iPhone or iPad model, your iOS version, and a short description of what's happening.
Frequently asked questions
The alerts or the shake cue don't sound
Grant Crisp notification permission when prompted (or enable it in iOS Settings › Crisp › Notifications). Alerts sound and vibrate even with the phone on silent.
How do I change my air-fryer brand?
Pick your brand in the selector at the top of the cook screen, or in settings. Times are recalculated for your appliance.
I don't see the Live Activity on the Lock Screen
Check that Live Activities are enabled in iOS Settings › Crisp, and that a cook is in progress.
How do I manage or cancel Crisp Premium?
Subscriptions are managed through your Apple account: iOS Settings › [your name] › Subscriptions. From there you can change plan or turn off auto-renewal.
I switched devices or reinstalled the app. How do I get Premium back?
Open Crisp, go to the subscription screen and tap “Restore Purchases”. It restores as long as you use the same Apple ID you bought it with.
The times aren't quite right for me
Times are a guide: adjust the weight and your brand to fine-tune them, and always check the food is properly cooked. Every appliance heats slightly differently.
How is my data handled?
Your favorites, settings and timers are stored on your device; the app needs no account. See the Privacy Policy linked below.